Contact

Privacy Policy

Hello, We are Lavender.

Please read this Privacy Policy attentively to understand our policies and practices regarding your Personal Data (as defined below).

Lavender (“Lavender,” “we,” “us,” and “our”) collects information from you to provide fitter Service and a better user experience. Your privacy is a top priority to us, and this Privacy Policy explains how we collect, use, and protect your information.

By using our Service, you are subject to this policy. If you disagree with it, please do not use our App. To better control your privacy, we recommend that you check the settings of your devices.

Lavender as Data Controller

Data and Information We Collect from You

When you are using our Service, we may ask you to provide us with certain personally identifiable information that can be used to identify you ("Personal Data"). Our Service is destined to keep away from collecting information such as your name, address, email address, or other similar contact data unless you provide such data to us.

The information we collect can include:

  • Your mobile device's brand, model, operating system, resolution, screen size, and system version;

  • Your internet connection, including your IP address

  • Your accurate location information from your mobile device, only with your explicit consent where applicable;

  • The content displayed to you and how you interact with it;

  • Your country code;

When you contact Us, provide feedback in any form, participate in our surveys, upload or provide your recording or other data for any purpose, you may provide some personal information with your consent:

  • Your email address;

  • The content of the feedback;

  • Your answers to the questions in the questionnaires;

  • Other data you intentionally upload or send to Us;

If you contact Us, provide feedback in any form, or participate in surveys provided by Us, We will regard you as you have consented that We are allowed to collect the information you disclose to Us.

Information We Receive from Third Parties

We may get information about you from our analytics service providers with the data they collect through our Service following their privacy policies. The third parties' analytic services include Google Analytics and Firebase. For example, we can analyze how often you use the application and the events that occur within the application. Such information is anonymous and can not be used to identify any specific individual user.

Information We Receive from Facebook

If you use our Service on Facebook, we may receive any information you provide or allow us to provide through Facebook.

Such information may include your user ID and your use of our App, including information with whom you share our App on Facebook and your email address if you create an account in our App or wish to contact us for support. The information we receive depends on your services, Facebook's terms of service and privacy policy, your privacy settings, and, if applicable, your friends' privacy settings.

The information we receive is stored and used by us following this Privacy Policy. If you're not sure what information Facebook is sharing with us, go to the Facebook website to learn more about its privacy policies.

Mobile Application

We may record certain information and data when you use Lavender on a mobile platform. Such as location, session time and in-app purchases, your unique device ID, hardware type, operating system version ("OS"), and your device name. This information helps us understand usage trends, improve and optimize the Service and your experience, and troubleshoot issues.

We may send push notifications via the mobile App to inform you about our updates, new content availability, and other additional services that may be important to you. You can turn off push notifications at any time through your settings.

How We Use Your Information

When using the information, Lavender's primary purposes are to provide, maintain, improve and modify the application, Service and develop new features. In addition to this, We may use the information for promotion, marketing purposes, and to understand demographics, customer interest, and other trends among our users.

We automatically collect information about your activity when you use Lavender, such as the features you use, the date and time you use the Service, your in-app purchase history, subscriptions, and the ads you click on.

How We Protect Your Information

We strive to protect your personal information by implementing security features proportionate to risks like unauthorized access or disclosure. Our Service use encryption. We will also never leak or sell your private information.

How We Share Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, please be advised that we may disclose your personal information if legally required to do so by government agencies, judicial courts, or law enforcement bodies, protect the safety of the public or any person, or prevent or stop activity we consider illegal.

Rights of Data Subjects

Accessing, Correcting, and Deleting Your Information

You have the right to request access to and correct or delete personal data or limit the processing or object to the processing and the right to transfer data.

Upon request, we may give information on whether we retain your personal information. If you no longer wish to use our Service or your personal information is outdated, you may make changes. Namely, update information in your account settings or contact us.

Please use support@lavender.live to exercise all of the before-mentioned rights.

California Data Privacy Rights

California law may give you additional rights to use your personal information if you reside in California. The law explains how we use, collect and transmit your personal information.

We Do Not Sell Your Data

You share your information when using and communicating through our Service, and we do not sell your personal information and never do. Instead, we provide your data for commercial purposes to help us operate, provide, improve, understand, customize, maintain and sell our Service.

Your Rights Under the CCPA

We may ask you to provide proof of identity, for your protection and the protection of all our users, before answering the following inquiries.

  1. The right to know what personal information we collect. You have the right to request detailed information about the specific personal information we have collected about you by contacting us by email in the privacy policy.

  2. The right to remove. You have the right to request the deletion of your data by contacting us by email in the privacy policy.

  3. Non-discrimination. You have the right to be free from any discrimination in exercising your rights to access or remove your Personal Information. Therefore, we will not discriminate against you for exercising these rights.

Data Security and Retention Periods

We do our best to protect your information from unauthorized access or loss, misuse or alteration, disclosure, and other misuses by third parties.

Data storage

We will only store your Personal Information for as long as is necessary for the purposes set out in this Privacy Policy. Information is generally retained for a shorter period, except when this data is used to improve the functionality of our Service, or we are legally obligated to retain this data for more extended periods.

Children's Privacy

We strive to provide additional privacy protections for users who are children. We do not knowingly collect or require personal information from anyone under the age of 13, nor do we direct or target interest-based advertising.

Changes to the Privacy Policy

Lavender may change this Privacy Policy from time to time, and we encourage you to review it periodically. All changes will be reflected here, and the date new versions are posted will be stated at the top of this Privacy Policy, so please review it periodically.

We may notify you of changes by notification or pop-up in our App in some cases.

Contact Information

If you have any questions or comments about our Privacy Policy, please do not hesitate to contact us using the feedback form or at support@lavender.live